Shared HBO Max Premium - Personal profile, VPN included

HBO Max is not available in Africa. The service does not run there and its app does not appear in local stores. So we set up a complete solution. We open HBO Max Premium accounts, pay for them in full, and resell the profiles. Every subscription comes with VPN access, which is essential to use the service from West Africa. You are buying shared access rather than a whole account, along with the means to reach it. WHAT YOU NEED BEFORE ORDERING This product is for people who already have the HBO Max app installed, whether on a phone, tablet, computer or television. We do not help with installation and we do not handle downloads. On iPhone and iPad, the app only appears if your Apple account store is set to a country where HBO Max is available, such as the United States. Making that change is up to you, before ordering. On Android, the app can be installed by other means, which we do not support either. You must also be able to install and use one of these three VPNs: NordVPN, Surfshark or ExpressVPN. The VPN access we provide is for one of them, and you will need to connect to the United States server in Washington. By placing an order, you confirm that you already have the app and know how to install a VPN. No refund will be given on the grounds of a download, installation or setup problem. WHAT YOU RECEIVE The HBO Max account email address The password The profile assigned to you VPN access The length of your subscription The house rules Delivery: immediate when we have stock, within one to two hours otherwise, between 10am and 10pm. An order placed outside those hours is processed as soon as we open again. You will also get a reminder five days before your subscription ends. SIMULTANEOUS STREAMS The Premium plan allows at least four simultaneous streams, for five profiles on the account. You will therefore rarely be blocked. If it does happen, a message will tell you that too many devices are in use. Wait a few minutes and try again. One exception worth knowing: sports content stays capped at two simultaneous streams, even on Premium. This message also appears when one user watches from several devices at once, which our house rules do not allow. OUR HOUSE RULES One device only. Use your profile on a single device, and do not share your login details with anyone. Connect to the United States server in Washington, without exception. Every user on the account must use that same server. This is what keeps the subscription stable for everyone. A user connecting elsewhere puts the whole account at risk. Keep your VPN connected the whole time you use HBO Max. Do not change the login details, neither the email address nor the password. Do not touch the other users' profiles. If these rules are not respected, your profile is closed with no refund. READ THIS BEFORE BUYING We would rather tell you these things before the sale than after. By placing an order, you confirm you have read and understood the following. A shared account can run into the following issues: 1. Account suspension by HBO Max. 2. A payment problem with the card linked to the account, suspending access until it is resolved. 3. A VPN block. HBO Max detects some VPN servers and may refuse playback. Check that you are on the Washington server, switch to another server within that same city if your app allows it, then try again. 4. A change of the account email address or password, caused by a supplier or by a dishonest user. This is outside our control. 5. A wave of closures, when HBO Max targets accounts used outside the household and removes them in bulk. OUR GUARANTEE One-month subscription: we guarantee a minimum of twenty-five days of access. That does not mean access stops on day twenty-five, it means our guarantee covers that period. If a problem occurs before those twenty-five days are reached, we provide a replacement account covering the remaining days. If a problem occurs after, the subscription ends with no replacement. Two-month, three-month, six-month and one-year subscriptions: same principle. If a problem occurs, you receive a replacement account for the remaining time. If the subscription is close to its end, with five days or fewer remaining, it ends with no replacement. WHAT WE ASK OF YOU We handle every report in the order it arrives, within twenty-four to seventy-two hours. Sending several messages about the same issue does not speed it up, it moves it to the back of the queue. One message is enough, we will come back to you. Issues are handled in writing, not by phone. Message us on WhatsApp or open a ticket directly on our site. REFUNDS After five days of use, no refund is possible. Before that, a refund only applies where a problem has occurred and our team judges that a replacement is not suitable. No refund is given for a download, installation or device setup problem. This product is not a gift card and not a personal account. You are buying a profile on a shared account, along with VPN access.

You have received your login details: an HBO Max email address, a password, a profile name and VPN access. Keep them to hand. STEP 1: TURN ON YOUR VPN 1. Install the VPN app matching the access we provided, from NordVPN, Surfshark or ExpressVPN. 2. Sign in with the VPN details you received. 3. Choose the United States server in Washington. It is the only server allowed, and every user on the account must connect to it. 4. Check that the VPN is connected before opening HBO Max. STEP 2: SIGN IN TO HBO MAX 1. Open the HBO Max app or go to hbomax.com. 2. Select Sign In. 3. Enter the email address from your login details. 4. Enter the password you received. 5. Select the profile assigned to you, the one named in your login details. You are in. KEEP THE VPN ON The VPN must stay connected the whole time you use HBO Max, on the Washington server. If you turn it off or switch to another country, playback stops or the service becomes unreachable. IF HBO MAX REFUSES PLAYBACK OR SHOWS A REGION ERROR First check that your VPN is connected to the United States server in Washington, and not another one. That is the most common cause. If your VPN app offers several Washington servers, try a different one. If the problem persists on the correct server, message us. IF HBO MAX SAYS TOO MANY DEVICES ARE IN USE The maximum number of simultaneous streams has been reached. Wait a few minutes and try again. Also check that you are not signed in on a second device. On sports content, the limit is lower, only two streams. HOUSE RULES REMINDER One device per profile. VPN always on, on the United States server in Washington only. Do not change the email address or the password. Do not touch the other users' profiles. Any change to the login details cuts off the other users and closes your profile with no refund. FOR ANY OTHER ISSUE Message us on WhatsApp or open a ticket on our site, with your order number and a screenshot of the message shown. We handle reports in the order they arrive, within twenty-four to seventy-two hours.