Terms and Conditions of Sale

1. Who we are

SODACARDS, NINEA 012424628, with its registered office in Dakar, Senegal, operates the platform available at sodacards.com, referred to below as "the Platform".

Email: contact@sodacards.com WhatsApp: +221 78 919 69 41

2. What we sell

We sell digital products of two kinds:

1. gift cards, delivered as a code;
2. game top-ups, credited directly to a player account using an identifier you provide.

Each product is shown with its denomination, its price in FCFA and, where it applies, the region in which it can be used.

The region determines whether the product will work. A card marked "Canada" will not work on an account registered elsewhere. It is your responsibility to check compatibility before buying.

3. Prices and currency

Prices are shown inclusive of all taxes, in the currency of your market. At the date of publication the Platform serves Senegal, Burkina Faso, Benin, Ivory Coast, Mali and Togo, in CFA franc (XOF).

The country you select determines the currency and the products offered to you. Prices may change at any time. The price that applies is the one shown when you confirm your order.

4. Who may order

By placing an order you warrant:

1. that you are at least eighteen years old, or that you have the permission of your parents or legal guardians;
2. that you have the legal capacity to enter into the contract.

We may cancel an order and refund the payment if these conditions are not met.

5. Ordering and payment

An order becomes binding once payment is confirmed by the provider.

Payments are handled by licensed third-party providers: Bictorys and InTech. They support mobile money and bank cards.

The payment methods offered depend on your country. They are shown to you at the payment step, and only those displayed there are available.

We never store your card details or your payment credentials. They go directly to the provider.

Your phone number is requested at the mobile money payment step. The provider needs it to initiate the transaction.

6. Delivery

Delivery is digital and immediate in the normal case. The code is given to you, or the top-up is credited to the player identifier you entered, as soon as payment is confirmed.

Some orders require manual handling, for example when a supplier is temporarily unavailable, when an identifier must be checked, or during a security review. Your order is then held and processed as soon as possible. You are informed.

The accuracy of the player identifier you enter is your responsibility. A top-up credited to a wrong but valid identifier cannot be cancelled or recovered, either by us or by the game publisher. Check your identifier before confirming.

7. Use of the code

Each code is unique and can be used only once.

Reproducing, altering, reselling or offering again a code already delivered are treated as fraud and are not permitted. We reserve the right to suspend the account concerned and to take any action the law allows.

Once the code has been given to you, keeping it safe is your responsibility. A code that is lost, disclosed to a third party or used by a third party cannot be replaced.

8. Conformity

A code is deemed conforming when it matches the denomination, the amount and the region announced at the time of the order, and can be used with the issuer.

If a code turns out not to conform, report it promptly with the order reference. We check with our supplier and either replace the code or refund you.

9. Right of withdrawal

There is no right of withdrawal for digital content supplied immediately. A code that has been revealed, or a top-up that has been credited, is definitively consumed and cannot be taken back or exchanged.

10. Refunds

We refund in the following cases:

1. the order could not be delivered and can no longer be;
2. the code supplied is invalid, already used, or unusable for a reason attributable to us;
3. a payment was taken without a matching order.

A refund happens in two steps. It is first recorded and initiated, then confirmed once the funds have actually returned to you. The timing depends on the payment provider, not on us.

We do not refund a product delivered in accordance with the order, in particular where the wrong region, the wrong player identifier or the wrong product was chosen.

11. Complaints

Complaints should be sent to contact@sodacards.com or to +221 78 919 69 41, quoting the order reference and setting out the problem clearly.

We acknowledge receipt within two working days and tell you how the matter will be handled within fourteen days. If the review takes longer, we tell you, with an estimate.

A complaint should be raised within a reasonable time after the problem is discovered.

12. Liability

We are required to deliver the product you ordered. We are not responsible for:

1. how you use the code or the top-up;
2. the terms of use imposed by the game publisher or the card issuer;
3. the suspension or closure of your game account by its publisher;
4. an outage attributable to a payment provider or to a supplier.

13. Fraud prevention

We monitor transactions and may suspend or refuse an order showing signs of fraud, and may suspend an account. Transaction limits apply.

14. Intellectual property

Product brands, logos and artwork belong to their respective publishers. The content of the Platform, its structure and its texts belong to us. No commercial use is permitted without our written consent.

15. Personal data

How we handle your data is described in our Privacy Policy.

16. Changes to these terms

We may change these terms. The version that applies is the one published on the Platform at the time of your order, and it carries its update date.

17. Governing law

These terms are governed by Senegalese law. Failing an amicable settlement, disputes fall to the competent courts of Dakar.